Terms and Conditions

Menorca Gold Ltd of 5 Shaw Street, Macclesfield, Cheshire, SK11 6QY, England,
UK is the duly authorised administration agent of the owner of the property intended to be let.

The Contract
These terms and conditions and any booking made through us
constitute a contract between you (as the intended visitor to the
Property and which means all of you (if more than one), and
Menorca Gold Ltd as the administration agent on behalf of the

Modification of the General Conditions of Contract
Menorca Gold, reserves the right to make changes and / or modifications on
our site. We advise our clients to review them regularly. In the event these
changes or modifications were introduces on a booking reservation was
placed the conditions in force on the date on which the order was placed

Price publication on our website
Exceptionally, the prices of the products shown on our website may be
specified erroneously and show a lower price than the corresponding one.
When this happens, and if we have confirmed your booking request, we will
immediately contact you in order to issue a new booking confirmation with
the correct price. In the event that the corresponding price is higher, you can
cancel your booking request should you wish to do so.

A payment of 25% as a deposit is required to reserve the property.
This deposit is non-refundable.
Full payment of the booking amount is required no later than 8
weeks before arrival.
If the Property is booked less than 8 weeks before departure, the
full amount will be payable at the time of booking. The period of the
rental is from 4 pm on the day of arrival until 10 am on the day of
Unless detailed as payable locally or as otherwise confirmed to you
in writing, the price includes gas, electricity, water, and a weekly
linen change on rentals over 7 days. Any Extras and Extra Services
are to be paid in full before arrival.

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The Property Details & Group Numbers
The Property is let for holiday purposes only and may not be used
for any other purpose without the written consent of Menorca Gold
Ltd. The number of any party shall not exceed the published
capacity of the Property as stated on the Menorca Gold Ltd
website at the time of booking; you accept that the decoration,
furnishings and items provided with the Property may differ slightly
from that advertised at the time of booking, due to necessary or
other changes at the discretion of the Owner.
You must notify us as soon as possible after arrival if the Property
is damaged in any way or, throughout your stay, if any other
problems or damage occur, so that we may take appropriate steps
and, if necessary, notify the Owner. Except for any damage notified
to us upon arrival, all damage to the Property and any loss which,
in each case, is apparent from an inspection of the Property during
or after your departure, will be your responsibility to make good at
your cost and you agree to fully indemnify the Owner in this
respect. Any serious damage or misuse in relation either to the
Property or items provided may, at Menorca Gold Ltd’s discretion
and with the agreement of the Owner, result in your occupation
being brought to an end early.
Menorca Gold Ltd cannot be held responsible for breakdown of
mechanical equipment such as pumps, boilers, etc. nor for failure
of public utilities (such as water and electricity). Menorca Gold Ltd
is not responsible for noise or disturbance originating beyond the
boundaries of the accommodation or which is beyond our control.

Any cancellation (for whatever reason) by you must be in writing by
email, addressed to us at booking@menorcagold.co.uk. The effective
date of cancellation will be the date on which we receive your
written notification.
If you cancel 8 weeks or more before arrival you will lose your
If you cancel within 8 weeks of arrival, Menorca Gold Ltd will be
entitled to charge you a cancellation fee equivalent to the full
holiday cost.
In the unlikely event that it is necessary for Menorca Gold Ltd to
make an alteration or cancellation to any booking, we will inform
you as soon as possible and, if requested, will try to arrange
alternative accommodation of a similar type and standard in a
similar location. If alternative accommodation is not requested or,
where requested, is not available, all monies paid by you will be
refunded in full and you accept (waiving all rights to claim on any
other basis).

With specific regards to cancelation due to COVID-19, you are entitled to a full refund in the event that the UK or Spanish government imposes flight suspensions for holiday travel or hotel-based quarantine requirements. The latest details can be found by visiting https://www.gov.uk/foreign-travel-advice

Resort Information
The information and any description (including photographs)
supplied by Menorca Gold Ltd in respect of any villa are shown in
good faith as generally being available at the time of booking.
Should local amenities vary, or facilities not be available at certain
times as a result of weather conditions or local circumstances, you
acknowledge that Menorca Gold Ltd cannot be held responsible.
You will respect the properties location within a holiday resort and
not cause any annoyance or disturbance to other neighbouring
properties. Likewise Menorca Gold Ltd cannot be held responsible
or liable for any inconvenience, annoyance, or other local
disturbance within the resort.

Your Responsibility
It is your responsibility to obtain all documents required for your
holiday, to ensure these are in proper order and to take them with
you and to ensure that you have a valid passport (note: it must be
valid for at least 6 months beyond the date of your return) and any
necessary visas.
It is your responsibility to keep all children and adults at the
Property safe, especially around water. Neither will the Owner will
be held responsible for any accident that might occur as a result of
you not being vigilant either inside or outside the Property. Children
must be supervised by a responsible adult in the swimming pool at
all times.
You shall be wholly responsible for all items of property which
belong to you and which you have with you during your stay.
In acting as agent for the Owner, we shall not be liable for any act
or default of the Owner under these Conditions or any letting made
through us, as such liability shall be with the Owner; this may
include withdrawal of the Property from rental, the Property being
damaged to such degree that the Booking cannot commence or
any alteration to the Property prior to your occupation – if we
become aware of such circumstances prior to your arrival, we will
try to alter your Booking under the provisions of this contract.
Menorca Gold Ltd do not offer insurance, so by accepting our
Terms and Conditions you agree to arrange your own full holiday
insurance for all members of your party to adequately insure
against holiday risks; against unexpected cancellation charges,
medical expenses abroad, loss of luggage and / or money and
personal liability claims.

Menorca Gold Responsibility
In respect, our maximum liability to you, whether in contract,
negligence, misrepresentation or otherwise and including any
liability we may have to statutory interest, is limited to the total
amount of commission actually received by us in relation to the
Booking under these Conditions.
Our liability shall only extend to direct losses suffered by you, to
the extent that you may suffer any consequential indirect or
economic loss, of whatever nature, including loss of profit or
wages, each of these are expressly excluded from the extent of our
liability and you hereby waive any rights that you may otherwise
have in law to claim such losses or damage.
Not withstanding anything above, no provision of these Conditions
shall operate to limit or exclude our liability for fraud or for death or
personal injury caused by our negligence or breach of statutory

Complaint Procedure
In the event that you have any complaint with regard to the
Property you must inform the property manager within 24 hours
and in writing (including email) booking@menorcagold.co.uk Menorca
Gold Ltd within 36 hours. Failure to follow this procedure will mean
that Menorca Gold Ltd will have been deprived of the opportunity
to investigate your complaint and take steps to rectify any issues
whilst you were in resort and this may affect your rights under this
This agreement is governed by English law and the courts of
England and Wales have non-exclusive jurisdiction.
Menorca Gold Ltd: Registered office: 5 Shaw Street, Macclesfield, Cheshire, SK11 6QY, England, UK
Registration No. 4080948